CARE INSTRUCTIONS

(for large fabric/felt crowns only)

If your crown has partied a little too hard, you can easily bring it back to life by following these instructions.

  • Cold water wash on delicate cycle.

  • Lay flat to dry.

  • Once dry, cover and press on lowest temperature with steam.

  • Quick bursts of steam to flatten.

Be sure to cover your crown before applying these methods.Do not let your iron have contact with your crown. By doing so may cause damage fabric.

SHIPPING POLICY

Orders ship from Southampton, New York, USA. All orders will ship within 5 business days.  You will be notified after your package has shipped. I use USPS for shipping. A shipping notification, with tracking number, will be sent to you upon shipping. 

 

PLEASE NOTE: Once a package has shipped from our shop we rely on USPS to deliver on time. We are not able to control the time it takes for you to receive your package. There have been times where USPS has been late on delivering. LouLou Mac Designs will not be held responsible if your package does not arrive in time for your event.

 

LouLou Mac Designs accepts international orders using USPS. Please remember that international orders cost more to ship and take longer to get to their destination.

If a package is lost, a replacement order may be sent after I Crown You obtains insurance money from the shipping carrier or the order will be refunded if you so choose. I can not guarantee a delivery time on International or domestic orders. I Crown You will not be held responsible if package does not arrive in time for your event and a refund will not be issued.

RETURN & EXCHANGE POLICY

LouLou Mac Designs accepts returns within 3 days of receiving merchandise.  

 

All orders may be cancelled within 24 hours. If your package is sent within the 24 hour time period  you may deny delivery of the package or send back with insurance and delivery confirmation . All money, less shipping will be refunded.

 

Please be certain of your selections prior to purchase.

CUSTOMER CARE

LouLou Mac Designs Guarantee:

At I Crown You, you are guaranteed to be treated fairly and reasonably. If problems arise, buyer and seller will work together to solve them in a way that is beneficial to everyone involved. All transactions will be completed following Etsy's sitewide policies and the I Crown You policies detailed above.

PRIVACY & SAFETY

LouLou Mac Designs respects your right to privacy. We may change or add to this privacy policy at any time without notice, so we encourage you to review it periodically. I Crown You reserves the right to vary this policy from state to state as required by law. By purchasing our products or using our website, you consent to the collection, use and disclosure of your personal information in accordance with the following privacy policy.

This privacy policy will tell you:

  • What information is collected by LouLou Mac Designs

  • How we may use and share information

  • How you may contact LouLou Mac Designs

WHAT INFORMATION DO WE COLLECT?

Consumer Information

We receive and may keep information voluntarily given to us when you decided to make a purchase from LouLou Mac Designs, register on the LouLouMacDesigns website, sign up for our Stay In Touch emails, or any other time you provide any information about yourself.

This information may include:

  • Your name, address and phone number

  • Date of birth

  • Your e-mail address

  • Name and ages of children

  • Any other information you voluntarily provide

It might also include information you provide us about other people. For example, you may provide us with some of the same information as above (name and address) for a merchandise gift recipient. When you provide us with personal information about the intended recipient of a shipment, we use that information for the purposes of processing the shipment and, in some cases, to communicate with the intended recipient to provide information pertaining to the status of the shipment. We rely on you to obtain the intended recipient's consent to our use of their personal information for these limited purposes.

Within LouLou Mac Designs

Information we collect from you may be shared between all points of contact within i Crown You. We use this information to provide Stay in Touch emails relevant to you and to ship you your orders.

In addition, we may use such information to:

  • Provide you with timely and reliable fulfillment of requests

  • Do all things necessary to administer those services

  • Deliver merchandise and services that you purchase online

  • Register you on LouLouMacDesigns.com

  • Facilitate payment for your purchases

  • Confirm your orders and delivery information

  • Respond to your customer service inquiries or requests

  • Communicate offers, benefits and featured items to you

  • Administer giveaways, contests, birthday programs and similar promotions

  • Find and stock the products you want

  • Customize your shopping experience

Retention of Personal Information

LouLou Mac Designs retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purposes(s) remains valid after any termination of our relationship with you.

HOW TO REMOVE YOUR NAME FROM OUR EMAILING LIST

When you fill out one of our forms or other requests for information, you may choose to receive email that informs you about new merchandise in our stores or online, as well as special offers and promotions. In addition, we may send you emails to help us learn more about you and your preferences. If, after you have shared your email address with us, you decide that you do not want to receive e-mail from us, you have several options to let us know of your preferences:

  • You can stop future emails by clicking on the link shown in the footer of every LouLou Mac Designs email and unsubscribe from our list.

 

As it relates to questions you might have about our Privacy Policy or if you have a concern that LouLOu Mac Designs may have failed to adhere to this Privacy Policy, please  e-mail LouLou MacDesigns@gmail.com or write us as follows:

Kate Mac
508 Library

Southampton, NY  11968

You may also contact us in any one of the above ways to request access to or correction or update of your personal information.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments